Privacy Policy

Who we are

Valid from 01/03/2022

Thank you for visiting the Website of “Alexandra and Olga” based in Elefsina, 23 Iroon Polytechniou Street & 11 Dimitras, Elefsina, tel. (+30) 210 5546 709 (hereinafter “the Company”). Before using our website, please read this PD Protection Policy carefully.

Introduction

The Company as the person in charge of processing informs you about the way of collecting and processing information about you. Personal data (PD) is any information that refers to individuals whose identity is known or can be verified. The protection of your personal data is very important for the Company which takes measures in this direction when you visit its Website.

This Privacy Policy sets out the type of information we may collect during your visit to our Website and inform you about how we use this information. When you voluntarily provide us with personal information, such as your name, address or e-mail address, we treat this information with the utmost confidentiality. Subject to the specific provisions of this Privacy Policy, no personal information is the subject of sale, lease, public posting or disclosure to other companies, organizations or websites.

As set forth in the LINK Website Terms of Use and the LINK Cookies Policy, the services provided through this website are intended for the general public, are not aimed at children and do not knowingly collect – by their knowledge – personal information from children under the age of 16. The Personal Data Protection Policy applies to all users of the website. This Policy also applies to the collection and use of your personal information by the Company (eg information designating a specific person such as full name or email address).

What information do we collect from you?

Some of this information may be of a personal nature. This data may include your search history, IP address, screen resolution, browser you used, operating system and settings, access times, and your reference URL. If you use a mobile device, we may also collect data that identifies your device, settings, and location.

The Company reserves the right to collect non-personally identifiable information of users [browser type, computer type, operating system, internet providers, etc.] and / or to monitor Internet Protocol (IP Address) addresses using corresponding technologies (cookies). Cookies are small text files that are stored on each user’s hard drive without the ability to access documents or files from the user’s computer.

They are used to facilitate user access when using specific services and / or pages of the Website, as well as for statistical purposes. For more information about the cookies used by the Website, users are kindly requested to visit the Cookies Policy page.

If you are interested in contacting us via the contact form, we will collect your name and email address. If you choose to subscribe to the Company’s newsletter, or become a member of our website or request to see the history of all your purchases, we will collect or identify you via your e-mail. If you request to contact us, we will request, in addition to your personal information, such as name, surname, address, telephone, and fax.

How we collect your personal data

We collect your personal data directly from you. You provide us with your personal data when you fill in the registration / contact forms available on our website (contact, newsletter subscription, purchases, application for any of the available services).

Use – disclosure of personal data

We use your personal data to respond to your requests in order to provide you with web browsing services and sales of our products, as well as constant information by receiving the newsletter, communication on issues concerning the user, etc.

Your personal data that we collect through our website and are transmitted only to public services, when there is a legal obligation of our Company and only if you request it with your request or give us your consent. Your personal data is transferred to other electronic platforms in order to fulfill our obligation to provide you with the products you requested.

Storage – protection of personal data

The data center where your personal data is stored is located in the Netherlands while backups are stored in the Netherlands and Frankfurt.

Retention period of personal data

The retention time of your personal data is determined as follows:

1. In case you fill in the contact form, your personal data is kept for a period of 10 years.
2. In case you subscribe to the newsletter service, your personal data is kept for a period of 10 years. You can of course inform us at any time that you no longer wish to send you a newsletter by sending a relevant e-mail to the {relevant email} so your data will be deleted.
3. Your personal data that we collect in order to buy our products or to provide you with product service and warranty services, remain stored for 10 years in our files.

After the expiration of the period defined by the respective legal-tax obligation (if any), your personal data are deleted / destroyed

Your rights regarding the processing of personal data

You have the right to obtain information about your personal data that we have stored at any time, in accordance with applicable law and at no charge. We may ask for proof of your identity or any other means of identification before giving you this information. In some cases, we may not be able to allow access to certain personal data. For example, if your personal data is related to other people’s personal data or if it is kept for legal reasons. In these cases, we will explain why you can not get this data.

You have the right to request the correction – update of your data and the Company will proceed to their immediate correction.

You have the right to request the deletion of your personal data and the Company will delete them immediately. However, in some cases where applicable legal and fiscal obligations require mandatory data retention, data deletion may be prohibited. In these cases,

we will explain why we can not delete your personal data and for how long.

You have the right to request the cessation of processing of your personal data by the Company and the Company will proceed with the immediate cessation of processing of these data. If this is not possible, we will explain why we can not stop processing your PDs.

You have the right to request the restriction of the processing by the Company of your personal data and the Company will proceed to the immediate restriction of the processing of these. If this is not possible, we will explain why we can not restrict the processing of your PDs.

You have the right to request the transfer of your personal data to another body / organization and the Company will proceed to the immediate transfer of this data. However in some cases due to documented obligations of the Company, your request may not be accepted.

In the event that it turns out that your personal data has been leaked by the Company resulting in material or non-material damage, you have the right to complain to the competent supervisory authority (Personal Data Protection Authority).

To exercise the above rights or if you have questions about the privacy policy or if you need assistance in exercising or understanding your privacy choices, please contact the privacy team at [email protected]

Changes to the privacy policy

The Company may modify this Personal Data Protection Policy. Please check the Implementation Date at the beginning of this Policy to see when this Policy was last revised. Any revisions will take effect as soon as we post the revised Policy.

If we make substantial changes to this Policy that extend our rights to use the personal data we have already collected from you, we will notify you and give you the option to use this data in the future.